BRIAN PATTERSON
1/5
We went to super affordable kitchens in the fall of 2021, as they had been recommended to us as being a good company as well as having good quality products at a reasonable price. Unfortunately I can’t give them a good review. It was a thoroughly horrible experience which we would never choose to go through again.
When we first went to the store to choose our style of cabinets and colour scheme it already felt very uncomfortable. They had very few styles and colours to choose from, and if they didn’t have the colours we wanted they would charge you almost double the price to have it stained or painted in the colour you wanted. Also while we were trying to figure out the colour and style, we felt that the woman who worked there wouldn’t listen to concerns we had and literally tried to change our minds about what we wanted to purchase even after telling her it wasn’t what we wanted. We felt as though they were trying to push on us only what they wanted to sell without giving a thought or care about our concerns.
When the men finally came to install our cabinetry and island, they walked all over our new floor with dirty work boots and came very close to scratching our floor with stones they had brought in on their shoes from outside. If our contractor would not have been there, they could have really damaged our place. Also all the men who installed our kitchen couldn’t speak any English. This on the surface was alright, but when I or my contractor had questions about what they were doing, no one could effectively communicate with us.
One other problem came after the installation when they came to put trim on the bottom of the cabinets. No one told us what they would be installing or what style of trim it would be (neither at our first meeting or thereafter). They came into the house and did it without telling us anything, and we just hated the look of it after I saw it. After reaching out to the owner of Super Affordable Kitchens and explaining the situation he took no responsibility for what happened and put the whole thing on us, saying that we should have somehow known what they were going to do. After asking him to change the trim he argued with me for 20 minutes about how it cost a lot of money to pay the person to do that, and again intimating that the whole thing was because of us and not his workers or him. The same thing occurred again when we found defects (chipped paint and depressions) in some of the cabinet faces. He came over to the house and argued with us for an hour about how he didn’t think he was to blame for any of this because he “personally checks all the material his men install”, so it must have been us that caused the damage. Finally after a long, stressful conversation, he said he would take the defective drawers and contact the company who manufactured them to see if they would replace them (even though he wouldn’t personally have to pay anything himself he had to argue about this rather than help his customers). Although we eventually got the trim and drawers changed, this whole experience left me and my wife with a feeling that these people were only interested in getting our money, then leaving us to deal with issues they caused. It is the absolute worst customer service I’ve ever experienced in my life, and I highly recommend anyone looking for cabinet installation to look somewhere else than Super Affordable Kitchens. It is not worth the stress to deal with this company if something goes wrong.
