Sa-Bai Thong - Madison, Wisconsin

Twirl Spasova

Amazing customer service! My server Debbie was so helpful and attentive! Debbie explained all the dishes are made to order so it is easy to customize dishes! We were able to order the Pad Thai dish without fish sauce! The sauce for the Pad Thai was so rich in favor. We also ordered the Tom Kha! The Tom Kha was amazing not too spicy.?️ We also ordered fried rice without egg! Very good texture! The dishes we ordered came out promptly even though it was busy!

Neal Silbert

2024-02-18 update
In general the food was good. The salmon smelled off and our guest asked to send it back. The waitress called the owner who refused to remove it from the bill because it was expensive and popular (despite smelling off). We replaced it with a wide rice noodle dish, but they charged us the higher amount for the salmon. I’ve never seen such behavior by a restaurant owner before and felt it was penny wise and pound foolish and very disrespectful of customers.

Our other dishes were OK. The wide rice noodles were neither crispy nor firm - but not too soggy.

Original review:
Pretty good Thai restaurant. Service was nice and professional. The wide rice noodles were nicely cooked and a little crispy. The waiter was very knowledgeable of dish details and led a great discussion!

Re

Great Thai food! We loved that the food was fresh and quick and very flavorful! We ordered the crab Rangoon, fresh spring rolls, shrimp purse and pad Thai! All was honestly great and this was enough for 2 people if the 2 people aren't starving! My only wish is that they have some kind of Chilli oil or something incase you would like a kick in your food!

Devi Sap

We went for dinner last night and ordered a few dishes. Food we ordered was amazing, but the service was very crappy.
1. When they got us appetizers, we requested chillie sauce, but they didn't get it. When serving the main course, we again reminded but, still she didn't get it. Eventually, one of us had to get up to reach out to the waitress to request the chillie sauce for 3rd time before we got the sauce. Usually, sauce bottles are kept on the tables, but that wasn't the case
2. Apart from that, we ordered Soup, wishing to have something hot (instead of tea) which they never served us. Only towards the end, we realized.
3. With our food order, we also placed a to-go order. However, they started preparing it after we paid and ready to leave, and we had to wait for a while.
4. Usually, when taking orders, they should have asked if we wanted brown or white riice, but they did not, When taking the delivery, we realized and requested brown rice. God knows what, though there were only 3 more customer tables they were serving, they again made us wait for soooo.. long.
In spite of all the mistakes, the waitress was not apologetic. Instead, the waitress was rude and blamed us for hurrying and speaking to us very harshly. This waitress is a young girl, hoping the owner provides some training to her on customer service.

Jennifer Kallias

Excellent meal, wonderful service, and relaxing ambiance. We ordered two beers, a shrimp purse appetizer, an order of pad Thai, and an order of tom kha soup with chicken. Everything was delectable--the beer was ice cold, and the food was perfectly warm. Our waitress was friendly and efficient. We'll be back!

dalton lee

First: as other people said, the curries are really good. However, I would say the dining experience and communication in general could be improved. We left another restaurant before coming here because they said the wait would be an hour, which is totally fine - I’m happy they had that much business. However, after being seated at Sa-Bai Thong, it took probably about 75 to be brought our food. I totally get that sometimes restaurants get busy, but I thought it was kind of thoughtless of them to not mentioned that they were slammed.

For the food itself, the curry was good. The stir fry noodle dish was not very good, though - the noodles were almost mealy, and the dish as a whole wasn’t super great. The service was generally fine - everyone was clearly in a rush, and one of the waitresses promised something, then didn’t follow through - but again, there is only so much you can do when you are busy. I would say maybe give this restaurant a try, but only when you have plenty of time to spare.

Braulio Puma

From the moment we walked in, no one to greet us. Then the server was very inattentive and too busy talking to one of the guests to give us the menus that we resorted to looking at the menu through online through the Google app. The food after that was horrendous. The jungle curry smelled disgusting. It smelled like morning breath, I kid you not. It smelled like someone was already eating it before us. The salad also smelled disgusting as if someone had been either spitting or eating it before me. And lastly I was given a used spoon which really just horrified me. I’ve never had such a disgusting experience in my life. Stay away from this one, eat somewhere else.

Dana Ackley

This restaurant was in a little strip mall, and, although my wife is very discerning about where we go out to eat, I wasn't expecting much.
I take it all back. Each dish was amazingly good AND the total bill was very wallet-friendly.